Terms and Conditions

Last updated: April 17, 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the Comuvi platform, available at comuvi.app and my.comuvi.app (the "Service"), operated by:

• Company: Craft Lab, SLU
• NIF: B42627893
• VAT: ESB42627893
• Address: Calle Leonardo Da Vinci 12A, Nave 8, 03203, Elche, Alicante, Spain
• Email: info@comuvi.app

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of the Service

Comuvi is a Software-as-a-Service (SaaS) platform for residential community management. It provides tools for:

• Announcements and community communication
• Incident reporting and tracking
• Fee management and payment collection
• Voting and surveys with optional legal electronic signatures
• Common area bookings (pool, padel, social rooms, etc.)
• Private messaging between residents
• Document management (minutes, budgets, rules)
• Parcel tracking and lost-and-found
• Push notifications

The Service is provided as a web application accessible from any modern browser. It can also be installed as a Progressive Web App (PWA).

3. Account Registration

To use Comuvi, you must create an account using a valid email address. You may authenticate via magic link, password, or numeric PIN.

You are responsible for:

• Providing accurate and complete information.
• Maintaining the confidentiality of your credentials.
• All activity that occurs under your account.

You must be at least 14 years old to create an account (in accordance with Spanish LOPDGDD Article 7). If you are between 14 and 18, you confirm that you have parental or guardian consent.

4. Plans and Pricing

Comuvi offers the following plans:

• Starter (Free): For small communities with up to 15 units. Includes core features with limited booking areas.
• Pro: For any community. Includes all features, card payments, legal signatures, advanced surveys, and more. Current pricing is available at comuvi.app/en#pricing.
• Manager: For property managers managing multiple communities. Includes everything in Pro plus unlimited units, multi-community dashboard, white-label, API access, and priority support. Minimum 3 communities.

Prices are displayed in euros (EUR) and are subject to applicable VAT. We reserve the right to change pricing with at least 30 days' prior notice. Price changes do not affect the current billing period.

5. Payment Terms

Paid plans are billed on a recurring monthly basis through Stripe, our payment processor. By subscribing to a paid plan, you authorize Stripe to charge your payment method each billing cycle.

• Payments are processed securely by Stripe (PCI DSS Level 1 certified). We do not store your full payment card details.
• If a payment fails, we will attempt to charge again and notify you. After repeated failures, your account may be downgraded to the free plan.
• Refunds are handled on a case-by-case basis. Contact info@comuvi.app for refund requests.
• The 14-day withdrawal right under EU consumer law applies to your first subscription. To exercise it, contact us within 14 days of your first payment. If you have actively used the Service during that period, a proportional amount may be retained.

6. Data Ownership

All content and data created by users within a community (announcements, incidents, votes, documents, photos, etc.) belongs to the community and its members — not to Craft Lab, SLU.

• Community administrators can export community data at any time.
• We do not sell, share, or monetize user content.
• We only access user data when necessary to provide the Service, for support requests, or as required by law.
• Upon termination, community data is retained for 30 days to allow for export, then permanently deleted.

By using the Service, you grant Craft Lab, SLU a limited, non-exclusive license to host, store, and transmit your content solely for the purpose of providing and improving the Service.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Harass, threaten, defame, or discriminate against other users.
• Upload illegal, obscene, or harmful content.
• Distribute malware, spam, or phishing attempts.
• Attempt to gain unauthorized access to other accounts, communities, or our systems.
• Use automated tools (bots, scrapers) to access the Service without our written permission.
• Interfere with or disrupt the Service's infrastructure.
• Impersonate another person or entity.
• Use the Service for purposes unrelated to residential community management.

We reserve the right to suspend or terminate accounts that violate this policy, with or without prior notice depending on the severity of the violation.

8. Intellectual Property

The Comuvi name, logo, brand, website design, and application code are the intellectual property of Craft Lab, SLU and are protected by Spanish and international intellectual property laws.

• You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written consent.
• The Manager plan includes a white-label option (custom logo) but does not transfer ownership of the underlying platform.
• API access (Manager plan) is subject to rate limits and must not be used to build a competing product.

9. Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance when possible.

• Starter and Pro plans: Community-based support via email.
• Manager plan: Priority support with faster response times.

We are not liable for downtime caused by factors beyond our control, including third-party service outages, internet connectivity issues, or force majeure events.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Craft Lab, SLU shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or 100 EUR, whichever is greater.
• Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for fraud, death, or personal injury caused by negligence).

11. Termination

11.1 By You

You may cancel your account at any time from within the application or by contacting info@comuvi.app.

• If you are on a paid plan, cancellation takes effect at the end of the current billing period. No partial refunds are given for unused time within a billing cycle.
• Upon cancellation, your personal data and community data (if you are the sole administrator) will be retained for 30 days, then permanently deleted. During this period, you may request a data export.

11.2 By Us

We may suspend or terminate your account if:

• You breach these Terms or the Acceptable Use policy.
• Your account has been inactive for more than 12 consecutive months (free plans only).
• We are required to do so by law.

We will provide reasonable notice before termination (except in cases of severe violations or legal requirements), and will make community data available for export for at least 30 days.

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Provisions that by their nature should survive termination will remain in effect, including: Data Ownership, Limitation of Liability, Governing Law, and any accrued payment obligations.

12. Third-Party Services

The Service integrates with third-party providers:

• Stripe for payment processing — governed by Stripe's Terms of Service.
• Signaturit for electronic signatures — governed by Signaturit's Terms.

We are not responsible for the availability, accuracy, or practices of third-party services. Your use of these services is subject to their respective terms and privacy policies.

13. Privacy

Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your personal data.

14. Modifications to the Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last updated" date at the top of this page.
• We will notify registered users via in-app notification or email at least 30 days before the changes take effect.
• Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain.

Any disputes arising from or in connection with these Terms or the use of the Service shall be submitted to the courts of Elche, Alicante, Spain, unless mandatory consumer protection laws in your country of residence provide otherwise.

For EU consumers: you may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Craft Lab, SLU regarding the use of the Service, superseding any prior agreements.

18. Contact

For questions about these Terms:

• Email: info@comuvi.app
• Address: Craft Lab, SLU — Calle Leonardo Da Vinci 12A, Nave 8, 03203, Elche, Alicante, Spain